Endless Stays

Privacy Policy

Last updated: May 21, 2026

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About Us

"We", "us", or "our" means Endless Stays, the vacation rental brand responsible for providing the services described in this Privacy Policy.

Endless Stays provides vacation rental accommodations, direct booking services, guest communications, and related travel experiences through our website, online platforms, and service providers.

About This Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, booking platform, communications, and related online or offline services, collectively, the "Services".

Please read this Privacy Policy carefully. By using our Services, submitting information to us, or booking a stay with us, you acknowledge that your personal information will be handled as described in this Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at social@stayendless.com.

Personal Information We Collect

We may collect personal information that you provide directly to us, information collected automatically when you use our Services, and information received from third-party platforms or service providers.

Information You Provide to Us

Contact information. When you inquire about a stay, create a booking, subscribe to emails, request support, or communicate with us, we may collect your name, email address, phone number, mailing address, and any other information needed to respond to you or provide our Services.

Booking information. When you make or request a reservation, we may collect information such as your stay dates, number of guests, property selected, special requests, arrival details, preferences, and communications related to your booking.

Payment information. To complete a booking or purchase related services, you may be asked to provide payment information, such as credit card or billing details. Payment information is typically collected and processed by third-party payment processors. We do not control their privacy practices, and their use of your payment information is governed by their own privacy policies.

Guest verification and stay-related information. Where required, we may collect information needed to verify your identity, comply with house rules, process security deposits, manage access to the property, or provide guest support.

Survey, feedback, and promotion information. You may provide additional personal information when responding to surveys, leaving feedback, participating in promotions, submitting reviews, or using other features of the Services.

Information Collected Automatically

When you use our website or booking platform, we may automatically collect certain information, including IP address, browser type and device information, pages viewed and links clicked, referring websites, booking flow activity, approximate location derived from your IP address, and cookies or similar tracking technologies.

We use this information to operate the website, improve the guest experience, analyze performance, personalize content, and support marketing efforts.

Information from Third Parties

We may receive information about you from third-party booking platforms, property management systems, payment processors, messaging tools, analytics providers, marketing platforms, and other service providers that help us operate our Services.

How We Use Your Personal Information

• To process booking requests and manage reservations.
• To provide guest support before, during, and after your stay.
• To communicate booking confirmations, check-in instructions, house rules, updates, security alerts, and administrative messages.
• To respond to inquiries, questions, requests, or complaints.
• To process payments, deposits, refunds, fees, and related billing matters.
• To personalize and improve your experience with our website and Services.
• To send newsletters, offers, promotions, destination content, or marketing messages that may be of interest to you.
• To manage contests, promotions, referral programs, or rewards.
• To monitor and analyze trends, usage, booking behavior, and website performance.
• To improve our properties, Services, marketing, guest communications, and booking experience.
• To detect, investigate, and prevent fraud, unauthorized activity, security incidents, or violations of our terms and house rules.
• To protect the rights, safety, and property of Endless Stays, our guests, property owners, service providers, and others.
• To comply with legal obligations, tax requirements, regulatory requests, or lawful processes.
• To carry out our obligations under contracts entered into with you.

How We Share Your Personal Information

With service providers. We may share your information with vendors, consultants, contractors, and other service providers who process information on our behalf. These may include payment processors, property management systems, booking engines, website hosting providers, analytics providers, email marketing platforms, guest messaging tools, fraud prevention providers, cleaning and maintenance partners, and customer support providers.

With property owners, managers, or operators. Where necessary to provide the Services, we may share booking and guest information with the property owner, property manager, co-host, or operator responsible for the vacation rental you book.

With booking platforms or channel partners. If your reservation originates from, or is managed through, a third-party booking platform, channel manager, or travel partner, we may share information as needed to process and manage your reservation.

For legal reasons. We may disclose personal information if required to do so by law, court order, subpoena, government request, law enforcement request, or if we believe in good faith that disclosure is necessary to comply with applicable legal obligations.

To protect rights and safety. We may share information to protect the rights, property, safety, and security of Endless Stays, our guests, property owners, service providers, or others.

Business transfers. We may share or transfer personal information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction involving all or part of our business.

Cookies and Tracking Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, remember preferences, analyze traffic, improve the booking experience, measure marketing performance, and personalize content.

You can usually adjust your browser settings to refuse or remove cookies. However, some parts of our website or booking experience may not function properly without cookies.

Your Marketing Choices

If you subscribe to our newsletter, request information, make a booking, or otherwise provide your contact information, we may send you marketing communications about Endless Stays, our properties, offers, destinations, and related services.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our messages or by contacting us at social@stayendless.com.

Even if you opt out of marketing communications, we may still send you non-promotional messages related to your reservation, account, transactions, safety, legal notices, or customer service matters.

We will ask for your consent where required before sharing your personal information with third parties for their own direct marketing purposes.

Retention of Your Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to provide our Services, manage bookings, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain business records.

When determining how long to retain information, we consider the nature and sensitivity of the information, the reason it was collected, the potential risk of harm from unauthorized use or disclosure, and applicable legal, tax, accounting, and regulatory requirements.

We may retain certain information where necessary to comply with legal obligations, establish or defend legal claims, prevent fraud, or maintain proper business records.

Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

International Transfers

If you access our Services from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.

Where required, we will take appropriate steps to protect personal information transferred internationally in accordance with applicable law.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information.
• Request that we restrict or object to certain processing.
• Request a copy of your personal information in a portable format.
• Opt out of certain marketing communications.
• Opt out of certain sharing or targeted advertising, where applicable.

To exercise your rights, please contact us at social@stayendless.com. We may need to verify your identity before fulfilling certain requests.

Additional Information for California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to know what personal information we collect, use, disclose, or share, the right to request deletion or correction of certain personal information, and the right to opt out of certain sales or sharing of personal information.

We do not knowingly sell personal information in the traditional sense. However, some analytics or advertising technologies may be considered "sharing" or "targeted advertising" under certain privacy laws. Where required, we will provide a way for you to exercise applicable opt-out rights.

Additional Information for European or UK Residents

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information based on one or more lawful bases, including:

• Performance of a contract, such as managing your booking.
• Legitimate interests, such as improving our Services, preventing fraud, and communicating with guests.
• Consent, such as for certain marketing communications or tracking technologies where required.
• Compliance with legal obligations.

You may also have the right to lodge a complaint with your local data protection authority.

Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

Third-Party Links and Services

Our website or communications may contain links to third-party websites, booking platforms, payment processors, or other services. We are not responsible for the privacy practices, policies, or content of third-party services. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we may revise the "Last Updated" date and post the updated version on our website.

Your continued use of the Services after an updated Privacy Policy is posted means you acknowledge the updated policy.

Contact Us

Consent

By using our website, communicating with us, submitting information, or booking a vacation rental through Endless Stays, you acknowledge that your personal information will be collected, used, and disclosed in accordance with this Privacy Policy.